How to reach us.

Email support@tellsophie.com. One person reads that inbox — there is no phone queue and no chatbot in front of it.

We aim to reply within two business days.

Write from the email address on the account when you can. It is the fastest way for us to find you, and it saves a round trip.

Questions that already have answers

• Frequently asked questions — pricing, the daily prompt, what happens if you miss a day, export, pregnancy loss.
• Trust commitments — where recordings live, export by request, what happens if we shut down.
• Privacy Policy — what we collect and what we do with it.
• Terms of Service — the agreement between you and us.

Report a concern about a recording

If something in a collection you have access to needs our attention — a recording that should not be there, a contributor who should not have been invited, anything that worries you — email support@tellsophie.com with two things: the date of the recording, and the email address on the account.

Do not send us the child’s name. We do not need it to find the recording, and we would rather it stayed out of an inbox.

Delete your account

In the iOS app: Settings → Account. That path removes the account and the recordings in it.

If you cannot reach the app — a lost phone, a device you no longer have — email support@tellsophie.com from the address on the account and we will handle it by hand. Deletion cannot be undone by us, so request an export first if you want the files.

Related: Loss Policy — if you are here after a pregnancy loss, pause is one tap in the app and deletion is a separate, optional choice.